Shipping policy
At ORION, we do our best to make sure your order gets to you quickly and safely.
We currently shipworldwide. Shipping times and costs vary depending on your location.
Processing Time: 1–3 business days.
Domestic Shipping (U.S.): 2–10 business days after processing.
International Shipping: 5–19 business days on average, depending on your country and local customs.
Please note: Delivery times are estimates. Delays may occur due to customs, local postal services, or carrier issues.
Returns and exchanges
We want you to love your order. If something isn’t right, we’ll make it right.
Good news — you don’t need to.
Since we work with third-party suppliers, we do not require physical returns. If your item arrives damaged, defective, incorrect, lost, or takes longer than our stated shipping timeframe, we will offer a refund or replacement. You may keep or discard the product as you see fit.
To request a refund or replacement, simply contact us within 14 days of delivery with:
- Your order number
- A description of the issue
- Photos (if applicable)
📧 Email us at: contact.orion714@gmail.com or team@orion714.com
Our team typically responds within 24–48 hours.